FAQs
Answers to some of our most common questions. Can't find what you need? Get in touch and we'll help directly.
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From choosing the right driver for an LED strip run to trade account terms and our returns process, these are the questions we're asked most. Can't find what you need below? Get in touch and we'll help directly.
Our Products
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How do I know what driver to buy when using LED strip?
Selecting the right driver (PSU) is often the trickiest part of an LED strip set-up. Work through it like this:
- Check the watts per metre (wpm) of your strip — this is on the technical spec supplied with it.
- Work out how many metres of strip you're using.
- Multiply the two together. E.g. 10wpm strip over a 5m run = 5m × 10w = 50w.
- Add headroom — a good rule of thumb is 20%. So 50w × 1.2 = 60w. Look for a driver rated 60w or higher.
- Decide whether you need a standard (non-dimmable) or dimmable driver, based on how the set-up will be controlled — a conventional switch, or 0–10V / mains / DALI / smart home dimming.
If you're unsure, call us and we'll talk you through it.
My Trade Account
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Do I get a discount with a Trade Account?
If you haven't registered for a trade account, you'll see full retail pricing. Trade customers get a discounted rate on purchases, and for particularly large orders we'll consider a one-off special rate — the aim is for it to work for all of us, including your clients.
Payment
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Can we pay via bank transfer?
Yes. We'll issue a pro-forma invoice with our bank details — once funds have cleared, your order is released. To speed this up, send your remittance to sales@vivid-direct.co.uk with your order number clearly shown in the payment reference and email subject.
Delivery & Returns
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Can an item be returned if it has been opened?
If the product isn't right, we accept returns within 30 days of purchase provided all packaging, instructions and boxed items are present, and the product is unused. A 15% restocking charge applies, and return shipping is covered by the customer.
If the product is faulty: if you need a replacement immediately, it's invoiced at your agreed rate, or you can wait for us to review and confirm the fault before we send a replacement. Send the faulty item back to us — we'll test it and confirm the fault within 2 weeks.
See our full Refunds & Returns policy for details.