Our policy is valid for 30 calendar days from the date of purchase. If you receive your order and aren't satisfied for any reason, you can return the product for a refund. After 30 days, any refund is at Vivid Direct's discretion. For exchanges, the new item is processed and paid for in the normal way, and the returned item follows the standard returns process below.

Refund requirements

To qualify for a refund, the product must be:

• Defective, or not as described
• In its original packaging
• Unused

All returns are inspected on arrival. If a product doesn't meet the criteria above, we reserve the right not to issue a refund.

Sale & clearance items

Only regular-priced items can be returned — sale or clearance items can't be returned.

Shipping a return

To return an order, contact us first to obtain a Return Merchandise Authorisation (RMA) and shipping label — this will be used by our courier when collecting the item. Returns won't be accepted without a valid RMA.

Please package returns carefully so they aren't damaged in transit — if a product arrives damaged or used beyond what's reasonable for inspection, we may reject the refund.

All refunds are subject to a 15% restocking fee.

Send returns to:

VIVID Lighting Limited
Ascot Barn, Court Lodge Farm
Hinxhill, Ashford, Kent TN25 5NR

Contacting us

Questions about this policy? Get in touch via our contact form or email sales@vivid-direct.co.uk.